Common questions

 

  1. Do your tattoo machines have a warranty?
    Yes, they do! Our INKLAB machines are manufactured in China, and all components are covered by a one-year warranty. If your machine is damaged within one year after purchase, please send it along with your purchase receipt.
  2. How can I contact INKLAB?
    For wholesale and distribution inquiries, please contact: Inklabtattoosupply@gmail.Com
    For questions regarding the status of online store orders: Inklabtattoosupply@gmail.Com
    For after-sales support: Inklabtattoosupply@gmail.Com
  3. What payment methods does INKLAB offer?
    We do offer PayPal for transactions. You can obtain detailed information regarding payment methods through our customer service (Inklabtattoosupply@gmail.Com).
  4. How long does it take to process my order?
    Except for peak seasons, we typically require 3-5 working days to process your order.
  5. How can I cancel my order?
    You can log in to your account on our website at any time and check your order status.
    If the order is still being processed, you can contact our customer service to cancel the order.
    If the order is completed, we are very sorry as the order cannot be canceled anymore.
  6. How can I return defective / defective / damaged products?
    If you find that our products are defective, all of our new tattoo equipment can be returned within 7 days after purchase.
    Before you return the defective product to us, we require you to take a video to show details about the defective product. After clarification, we will provide the delivery address for you to return it.
  7. What is the status of my order?
    You can check your status at any time to learn about the processing of your order. The status can be divided into three phases.
    Pending: There are outstanding payments in your order. Before proceeding to the next step, you need to settle the payment. If you encounter problems with payment, you can contact our customer service.
    In progress: You have settled all payments, and the order is in the preparation phase. Usually, it takes approximately 2-3 working days to complete, except during peak seasons. At this stage, you can still make any changes through our customer service.
    Completed: The order is completed, and delivery is ongoing. You are currently unable to make any changes to the order. The tracking number will be sent to your email so that you can track the package. If you encounter problems during transportation, please contact the customer service.
  8. How much is the shipping fee to my country?
    After you proceed to checkout on our website, the shipping fee will always be displayed.
    For your reference, the shipping fee depends on the size and weight of the order.
  9. Can I send the defective machine to the place of purchase?
    Certainly, your distributor will assist you in returning the faulty equipment. If you are unable to perform this due to reasons such as turning off the machine, you can immediately contact us directly.
  10. Why do I have to provide my email address?
    Your email address is important because if we are unable to determine the issue, we will also ask about other questions regarding the repair. Alternatively, we will contact you after the repair is completed.
  11. Why do I have to provide my phone number?
    Some issues regarding your equipment may be difficult to explain via email. In such cases, it becomes easier and more efficient to pick up the phone and analyze the issue and help expedite the repair process.
    Certainly, we will only call you in an emergency. Firstly, we always attempt to clarify the issue through email. Alternatively, when the courier has difficulty finding your address, they can call you.
  12. How and why did I lose my warranty?
    If your device is damaged due to negligence or has been opened by unauthorized persons / persons, you will lose the warranty.
  13. How long is my warranty period?
    We offer a 3; 6, or 12-month warranty starting from the date of purchase for our different types of products.
  14. Where is my device repaired?
    Typically, your machine will be directly repaired by INKLAB in Mainland China. Therefore, our competent staff will ensure that you receive the best results.
    Please send your device to: China, Liaoning Province, Shenyang City, 110000, Shenhe District, Wanliutang Road No. 5, xuwenyang, 18640368292
  15. Why is it important to fill in all the required data in the package form?
    The more data and information we receive, the faster we can carry out high-quality and satisfactory repairs. Certainly, we ensure that only necessary data is collected during the repair process.
  16. How can I help speed up the repair process?
    You can fill out the complete repair form, add a detailed description of the problem, and then select a fast and reliable shipping method to speed up the repair process.
  17. Why didn't I receive an email from INKLAB regarding the repair process?
    The emails we send may have ended up in your spam folder. This could be the result of your personal settings in the mailbox. In this case, please accept our emails in your mailbox or save our email address in your contacts.
  18. Whom can I contact if I have any questions about the repair status?
    If you have any questions about the repair, please send an email to Inklabtattoosupply@gmail.Com.
  19. What will happen to my warranty after the repair?
    For all replacement parts, you will receive a new 1 month  warranty. However, vulnerable parts are not included.
  20. What if I try to repair the device myself?
    If you attempt to repair the machine yourself, the warranty will be invalid. After estimating the cost, a signature will be required, and the equipment repair fee will be charged. It is strongly advised not to repair the machine yourself.
  21. Can you deliver to a post office box?
    Sorry, we cannot deliver to a post office box.
  22. Do I need to sign on the machine?
    For the convenience of customers, we do not require a signature upon delivery. All packages come with tracking and delivery confirmation.
  23. What is the best way to place an order?
    The best way to place an order is through the INKLAB.TOP website, or you can still place an order through the website of the authorized dealer in your country / region. It can still be the dealer in your country / region.
  24. What if I move and the order is sent to the old address?
    If you have moved, the customer is responsible for contacting the courier and ensuring that they receive your current address in a timely manner so that they can forward it to your new address. If the given address matches the shipping label, INKLAB is not responsible for packages delivered to the wrong address.