Warranty Policy
INKLAB is dedicated to delivering high-performance, innovative tattoo equipment for tattoo artists worldwide. We understand that prompt and efficient after-sales support is equally essential. We stand by three core after-sales guarantees: free replacement for quality defects within 7 days, a 1-year warranty, and lifetime repair service.
7-Day Free Replacement
Within 7 days upon delivery completion of your order, we will replace the unit free of charge if a manufacturing quality defect is confirmed. The original machine must be returned to the INKLAB service center for inspection. Once inspection confirms a quality defect, a replacement machine will be provided at no cost. Damage caused by human error is not covered by this replacement policy. In such cases, the customer may opt for repair or return, and all associated costs shall be borne by the customer.
1-Year Warranty
Within 1 year upon delivery completion of your order, we offer free repair service for verified manufacturing quality defects. Failures resulting from human-induced damage are excluded from the 1-year warranty coverage. All determinations between quality defects and human damage are made by the INKLAB service center. For confirmed quality issues: INKLAB covers round-trip shipping fees, repair charges and all related expenses. For human-induced damage: the customer shall be responsible for all the above costs.
Lifetime Repair Service
We provide lifetime repair service for all tattoo machines sold by INKLAB. We aim to keep your device functional even after years of use. For lifetime repairs, we only charge at cost for round-trip shipping, repair fees and other related expenses; no profit is made from these repair services.
About Human-Induced Damage
Dents and scratches on the machine serve as key evidence for damage assessment. INKLAB recommends careful operation and avoiding rough handling. Common scenarios of human-induced damage include, but are not limited to:
- Improper maintenance
- Improper operation
- Damage due to dropping
- Operation under harsh conditions
- Tampering with the machine
Additional After-Sales Notes
Before shipping the machine back to our service center, please contact our after-sales or official account to obtain the return address and required instructions. Package the machine securely before return shipment to prevent secondary damage during transit. For clear-cut cases, remote troubleshooting and return-for-repair are both available options. For special scenarios not covered by the above terms, please contact our support channel directly, and we will respond as soon as possible.
If you have any questions regarding machine operation or after-sales matters, please contact us via email: inklabtattoosupply@gmail.com or Instagram @inklabservices.